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YOUR CONTRACT IS WITH REGENCY VILLAS (CAMBRIDGE) LTD.

1. Your Holiday Contract:
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. (If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us within seven days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel).

2. Your Financial Protection:
Our bonding arrangements are with the Civil Aviation Authority under ATOL 3687. Protection offered by this Bond is only operative if flights are also arranged when booking our accommodation and/or rental car. If accommodation only is taken, the bond is not operative.

3. Your Holiday Price:
When you make your booking you must pay a deposit of £50.00 per person, or £50.00 per accommodation. The balance of the price of your travel arrangements must be paid at least seventy days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. The price of your travel arrangements was calculated using exchange rates quotes in the “Financial Times Guide to World Currencies” on the date recommended by ABTA in relation to the following currencies: US Dollar.

[The price of your travel arrangements is subject to surcharges for increases in transportation costs such as fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator or organiser]. Also [government action such as increases in VAT or any other Government imposed increases] and [currency changes in relation to an adverse currency exchange rate variation].

Even in this case, we will absorb an amount of 2% of the price of your travel arrangements, which excludes insurance premiums and amendment charges. Only amount in excess of this 2% will be surcharged, where you have to pay a surcharge there will be an administration charge of £1.00 per person together with an amount to cover agent’s commission. If this means you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of the monies paid, except for any premium paid to us for holiday insurance and any amendment charges. Should you decide to cancel for any reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

4. If you Change Your Booking:
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accomodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25.00, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contract us as soon as possible. NOTE: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.

5. If You Cancel Your Holiday:
You, or any member of your party, may cancel your holiday arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 6.

NOTE: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

6. If We Change or Cancel Your Holiday:
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

Please note that carriers such as Airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you of your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting the offer of alternative travel arrangements from us if available, or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

Period before departure within which notice of cancellation or major changed is received by us or notified to you If we make a major change to your holiday If we cancel your holiday If you cancel your holiday
More than 70 days £25.00 per person Deposit Only Deposit Only
More than 50 days £50.00 per person 100% + £50.00 40% of holiday cost
More than 30 days £75.00 per person 100% + £100.00 50% of holiday cost
More than 1 day £150.00 per person 100% + £300.00 100% of holiday cost

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

7. If You Have a Complaint:
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at the address on our brochure. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may effect your rights under this contract.

8. What Happens to Complaints:
It is unlikely that we will have a complaint that cannot be rectified between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to arbitration under a special scheme which is arranged by the Association of British Travel Agents, but is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than £1,500.00 per person or £7,500.00 per booking form. Also, it does not apply to claims which relate to physical injury or illness. If you choose to proceed with arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return. Full details of the scheme are available from ABTA at 68-71 Newman Street, London, W1P 4AH.

Our Liability to You.

9 (i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in the brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has effected the enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements.

9 (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.

9 (iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our office, address as per brochure.

10. Personal Injury Unconnected With Your Booked Travel Arrangements:
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.00.

11. Conditions of Carriage:
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to quality for infant status, a child must be under 2 years of age on the date of its return flight.

© Regency Villas 2004
Terms & Conditions
Data Protection Policy
Regency Villas
(Cambridge) Ltd
21 Duchess Drive
Newmarket. CB8 8AG
Tel: 0845 456 2468
Fax: 0845 456 2467
Email: info@regencyvillas.co.uk
  The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is 3687